SHIPPING & REFUND POLICY
ALL SALES ARE FINAL.
I don't offer refunds, exchanges, or returns on pre-made sales, or custom orders. If you have package damage upon delivery, please refer to the shipping damages section below.
FUTURE ACCIDENTAL DAMAGE POLICY
If your sculpture ever has a minor or major break in the far future (6+ months from date of purchase) due to an accident or mishap, and you are absolutely heartbroken and devastated over the thought of losing a precious keepsake, please contact me and we can discuss options for repairing or remaking it, as long as I'm still alive and making things. If you have any questions about this policy, please contact me at MiniMysticals@hotmail.com.
(INTERNATIONAL SHIPPING IS CURRENTLY UNAVAILABLE
UNTIL THERE ARE NO LONGER POSTAL ISSUES)
All US packages are shipped either USPS First Class OR Priority. Due to COVID, please expect delays. Pre-COVID, delivery would take 2-7 days, with 2-3 days being on the shorter end. Please expect 4-7+ days or longer now.
For international shipping, all packages are shipped USPS International. Current rates start at around $25 and go up from there. Delivery times with COVID can be anywhere from 2 weeks to 2 months or longer.
I no longer ship to the UK because of new policies implemented there. Sorry for the inconvenience.
All international buyers are responsible for any customs fees.
If you're a LOCAL BUYER, please select the LOCAL option at checkout for a pickup free option. DO NOT SELECT LOCAL IF YOU'RE NOT PICKING UP LOCALLY.
Due to the nature of the items being shipped, I can't package multiple sculptures into one box without risking them being damaged in transit in order to save on shipping costs. HOWEVER, if you're purchasing multiple sculpts and I'm able to package them safely together, I will reimburse you for any shipping overcharges.
If your purchase is over $120 in the US, I offer free shipping.
If your purchase is over $200 outside the US, I offer free shipping minus custom fees.
WHAT TO DO IF YOUR PACKAGE/SCULPTURE ARRIVES DAMAGED
If your package arrives crazy smashed due to USPS negligence,
PLEASE DO THE FOLLOWING IMMEDIATELY:
BEFORE OPENING THE PACKAGE, take pictures of all sides, including the shipping label!
Open the box and inspect your item. If it, too, is damaged, take pictures of the inside damage as well as the sculpture(s) and ALL broken pieces if there are any. If your item is fine, there's no need to proceed.
Send all of your pictures to MiniMysticals@hotmail.com.
Please break up the photos into multiple emails in order to have them send properly. 18mb max attachment per email please.
I will then file a claim with USPS and we will go from there.
I will keep in constant contact with you to get the situation resolved ASAP!
I can only offer to remake a sculpture. No refunds.
DON'T THROW THE BOX OR PACKAGING AWAY.
If your package arrives in great condition, but your sculpture has very minor damage, which is common due to the nature of the items and especially in hot weather which can make the clay more flexible and prone to breaking, these breaks are easily fixable with Gorilla Glue Gel.
With such minimal damage and a box in good condition, it's highly unlikely USPS will reimburse me damages if I file a claim, and it's not worth sending back to me to fix. You can send it to me to fix, if you so choose though.
If USPS won't cover damages
but item is beyond a Glue Repair
If the break is a bit more than something glue could fix, then please contact me. I can work with you to either fix the original myself, or see if it's possible to do a remake if the damages are beyond normal repair. Either option you choose, you'll be required to ship the broken sculpture back to me.
FOR INTERNATIONAL ORDERS - There's no cheap way to solve this. If it's worth it to you, you can pay shipping both ways to send me the original sculpture to fix, or pay for shipping again to send a remake. As much as I'd love to cover the cost of shipping, I simply can't afford to freely cover international shipping prices if USPS refuses to reimburse me for their negligence. I highly recommend trying to fix the damage with Gorilla Glue Gel first, and if you just can't then please contact me and I will try to work something out with you! I don't want you to be left unhappy with a broken sculpture, so I WILL make it right if you can't afford shipping either. Hopefully this worst case scenario won't happen though!